Insurance
Florida BlueConductor use cases
Conductor supports Customer Connect service requests, work queues and work-management processes, coordinating service activity across the customer-care application.
Case Management
Customer service requests
Conductor supports Customer Connect service requests, work queues and work-management processes, coordinating service activity across the customer-care application.
Process Automation
Employer group renewals
Conductor supports renewal processing for large employer health-insurance groups, coordinating the application workflows that move renewal cases forward.
Case Management
Claims workflows
Conductor supports claims workflows in a web application developed to modernize a legacy desktop process.
Risk and Compliance
Compliance case progression
Conductor coordinates insurance compliance cases, including progression through service stages, deadlines and communication among participants.
Data Pipelines and Analytics
Near real time data processing
Florida Blue used Conductor to replace daily ETL jobs with near-real-time processing. The workflows connected data-processing stages so that information could move through the application more frequently than the previous batch cycle.
Process Automation
Precision health management workflows
Conductor supports Florida Blue’s Care Connect Precision Health Management workflows, connecting incoming triggers with service-task processing. The application combines data from external sources with the core care-processing system, with workflow behavior validated through API and task-processing tests.
Software Delivery
Application workflow validation
Conductor is used to run application workflows during Florida Blue’s quality-assurance testing. Engineers submit workflows with Postman and check application behavior through backend, frontend and end-to-end tests.
Process Automation
Agency workflow applications
Florida Blue engineers built Conductor workflows with a React interface for an Agency Resource Center. The application connects workflow execution with insurance agency, agent and policy information.
