Media and Entertainment
BumbleConductor use cases
Bumble rebuilt its trust and safety process as a single Conductor workflow. A user report that once passed through seven handoffs and three status records now runs as one definition, with automatic retries, a full decision record, and AI steps added one at a time alongside human moderators.
Case Management
Trust and safety report handling
A user report of bad behavior moves through moderators, automated checks and an outside review vendor as one Conductor workflow instead of seven handoffs. Failed steps retry automatically, and a step that keeps failing pauses the workflow with its data intact until the bug is fixed. Three status records became one lookup.
AI and Machine Learning
Shadow AI steps with human-in-the-loop promotion
AI is added one step at a time: gathering case background, labeling reports, then making decisions it is confident about. Each AI step runs alongside a person first and takes over only once its quality holds up against the human baseline.
Risk and Compliance
Audit trail for regulators and appeals
Every decision in the report workflow is recorded, giving regulators and appeals a clear trail. Adding a new step, such as a second review, now takes days instead of quarters; it previously meant touching 13 places in the code across three teams.
