Telecommunications
BT GroupConductor use cases
Conductor connects broadband fulfillment, marketplace services and return processing across courier integrations.
Orders and Fulfillment
Broadband checkout and fulfillment
Conductor coordinates broadband checkout and fulfillment workflows, including Business in a Box services. The workflows connect customer orders with the services and customer-care tools that carry them forward.
Orders and Fulfillment
Returns across courier networks
Conductor connects return-processing services with multiple courier systems. Kafka events trigger and connect the asynchronous work required to manage different return scenarios.
Process Automation
Subscription and insurance commerce
Conductor coordinates distributed services within a commerce platform for subscriptions and insurance. Shared workflow execution gives engineering teams visibility into progress and failures across participating services.
Orders and Fulfillment
Marketplace seller and order workflows
Conductor coordinates seller onboarding, product, order and fulfillment services in BT's business marketplace environment. Conductor also forms part of the integration architecture for EE Consumer Marketplace.
Process Automation
Event-driven microservice workflows
BT uses Conductor with Kafka to coordinate complex, event-driven workflows across microservices. The orchestration supports a distributed architecture developed as part of the company’s platform modernization.
