Telecommunications
AirtelConductor use cases
Conductor coordinates service activation, guided customer support and transaction recovery across Airtel workflows, including applications built by Airtel Africa Digital Labs.
Orders and Fulfillment
Airtel
Lead to activation workflows
Airtel's Central Order Manager uses an internal state machine built over Conductor to coordinate customer journeys from lead capture to service activation. Configurable workflows support postpaid, broadband, DTH and bundled offerings, allowing teams to adapt a journey to the product and sales channel.
Customer Communications
Airtel Africa Digital Labs
Guided customer service
Conductor runs decision-tree workflows for customer service, including WhatsApp interactions, to coordinate the steps in guided customer journeys.
Payments and Financial Operations
Airtel Africa Digital Labs
Transaction correction and reversal
Conductor coordinates asynchronous workflows for correcting and reversing mistaken transactions, managing dependent actions and recovery across financial services.
